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Personalized Items
All sales are final on personalized items. Personalized items are considered "Special Order" items as each is custom made to your specifications. No refunds or returns are permitted.
Please give your details for personalization very carefully. Your order will be engraved exactly as specified on your order. Traditional monograms are done in the order of First, LAST, Middle/Maiden initials with the center letter (Last name initial) being largest. All monograms will be done in this style unless you specify otherwise. Please give monograms in the order they are to appear - First, LAST, Middle/Maiden initials.
Example: Victoria Elizabeth Brown's monogram would appear as VBE and you would list initials for monogramming in this order. See Monogramming Tips for more details.
Order sizes carefully as personalized items cannot be returned.
Non-Personalized Item
Items that are not personalized can be returned for a store credit within 30 days of receipt. Please follow instructions for returns listed below.
Defective or Damaged Items
Damaged or defective items must be reported within 72 hours of receipt to qualify for a replacement. Personalized items that are received damaged or defective will be replaced with an identical item only once the original item has been returned. We do not accept returns due to silver allergies. Please follow the return instructions below.
Instructions for Returns
2. Provide us with your name, order number, the item you would like to return and the reason for the return.
3. We will issue a return authorization number. Include this number with your return and write this number on the outside of your package. Any package sent back without this return number clearly marked on the outside of the package will not be accepted.
Returned merchandise must be received within 14 days of return authorization approval and it must be received in its original condition. We are not responsible for lost, damaged or delayed returns. Please make sure to package your return securely and properly. Items damaged in transit during return are customer's responsibility.
Return merchandise with RMA number to:
Mulberry Moon Jewelry & Gifts
(print RMA number here)
1911 Grayson Hwy, Ste 8-373
Grayson, GA 30017
Note: A 50% restocking fee will apply to any returns that do not comply with these guidelines.
Please email sales@mulberrymoon.com if you have any questions about our items before ordering. Once personalized orders have begun processing, we cannot accept any changes.
Shipping
Shipping fees are non-refundable. Customer assumes all costs in shipping returns. An additional shipping fee will apply to all orders returned due to invalid or incorrect shipping address.
Cancellation/Change Policy
Order may be cancelled/changed online before order processing has begun. To check your order status, click the " My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the " Change quantities / cancel orders" link to find and edit your order. To cancel the order, change quantities to zero and save the changes. Please note that once an order has begun processing or has shipped, the order is no longer editable and cannot be changed or cancelled. Email questions to sales@mulberrymoon.com. | 
